Policies
Cancellation Policy
Appointments at Piel Canela Esthetics are reserved specifically for each client. Please review the policy below before booking.
Appointments
Your appointment time is reserved for you
Appointments are reserved specifically for each client. Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.
Late Cancellations & No-Shows
$20 late cancellation or no-show fee
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may result in a $20 cancellation fee.
Clients who do not arrive for their appointment may be charged a $20 no-show fee.
When applicable, the fee may be charged to the card that the client authorized and securely saved during the booking process.
The card on file is not charged for the price of the service at the time of booking.
Late Arrivals
10-minute grace period
A 10-minute grace period is provided. Arriving later may result in a shortened service time to prevent delays for other clients.
Guests
Please arrive without additional guests
Due to limited studio space, additional guests are not permitted unless they have an appointment before or after yours.
Payment
No upfront service payment
A card authorization is required to reserve an appointment. No upfront payment for the service is collected through the website.
The card is securely saved for the cancellation and no-show policy after the client provides consent during booking.
Payment for the actual service is due after the appointment. Cash is preferred. Zelle, Cash App, and Venmo may also be accepted.
Review the Payment, Refund & Dispute PolicyBilling Questions
Contact us if you believe a fee was charged incorrectly
If you have a question about a cancellation or no-show fee, or believe a charge was made incorrectly, please contact Piel Canela Esthetics so the charge can be reviewed.
Customer Care
skinbypielcanela@gmail.comRight to Refuse Service
Piel Canela Esthetics reserves the right to refuse service due to safety concerns, inappropriate behavior, or failure to follow studio policies.
Health & Safety
Clients must disclose relevant allergies, medical conditions, medications, skin concerns, or sensitivities before treatment.