Payment, Refund & Dispute Policy

Piel Canela Esthetics does not charge the full price of your selected service at the time you book your appointment online.

Payment for the actual esthetics service is due after the appointment has been completed. Cash is preferred. Zelle, Cash App, and Venmo may also be accepted.

A valid payment card is required to reserve an appointment. Your card information is processed securely by Stripe and is not stored directly by Piel Canela Esthetics.

Your card is saved only for the cancellation and no-show policy that you agree to during booking. Saving a card does not mean that you are being charged for your service at the time of booking.

Your card may only be charged when an applicable cancellation or no-show fee is owed under the Piel Canela Esthetics Cancellation Policy.

Appointments must be cancelled or rescheduled at least 24 hours before the scheduled appointment time.

Late cancellations and no-shows may result in a fee being charged to the card that was authorized and saved at booking.

If Piel Canela Esthetics determines that a charge was made in error or that a refund is otherwise appropriate, the refund will be returned to the original payment method used for that charge.

Refund timing may vary depending on the customer's bank or card issuer after a refund has been submitted.

If you believe a cancellation or no-show fee was charged incorrectly, or if you have any concern about a payment, please contact Piel Canela Esthetics so the issue can be reviewed.

We encourage customers to contact us directly before filing a charge dispute so we have the opportunity to investigate and resolve the matter.